We Are Committed to Protect Your Privacy
The Hongkong and Shanghai Hotels, Limited, located at 8/F, St George’s Building 2 Ice House Street Central, Hong Kong and its group companies (“HSH Group”) have a strong commitment to provide quality service to our guests, patrons and potential customers and are further committed to protecting your privacy.
To ensure you can make informed decisions and feel confident about supplying personal data relating to you when purchasing our products and using our services, we provide this policy statement outlining our data collection practices and the choices you have concerning how the data is being collected and used.
The term “Data” refers to any personal information that can be used to identify you as an individual. It can include, among other things, your name, contact number, address, age, gender, passport or other identification document details, driver’s licence details, personal financial information, frequent flyer or travel partner information.
We limit the collection, use and retention of the Data to the specific information we need for legitimate purposes to administer our business, to provide you with quality service and offer various products or services from HSH Group companies that may be of interest to you. We take appropriate steps to protect Data collected against unauthorised access, disclosure or alteration, and to keep such Data up to date.
In order to protect your Data, we will require that you prove your identity to us in relation to your request to access your Data, which may consist of a copy of a government-issued identification, your signature and correspondence address so we can check them against our records and satisfy ourselves as to your identity. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Data.
This data privacy statement was written on 30 May 2011. In the future, we may need to make additional changes. All additional changes will be included in the latest data privacy statement published on this website, so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosures of that information to third parties. You can tell when this privacy statement was last updated by looking at the date at the top of the statement. Any changes to our statement will become effective upon posting of the revised statement on this site. We will seek your express consent to any changes to how we use or disclose your Data if requested by law but otherwise use of this site or our services following such changes constitutes your acceptance of the revised statement then in effect.
This privacy statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organised the privacy statement by major processes and areas so that you can review the information of most interest to you.
DATA WE COLLECT AND HOW WE USE IT
HOW WE STORE AND TRANSMIT DATA
HOW WE TRACK CUSTOMER USAGE ON OUR WEBSITE
E-MAILS ABOUT SPECIAL OFFERS AND PROMOTIONS AND OPT-OUT
HOW LONG WILL DATA BE RETAINED FOR?
NOTIFICATIONS IN THE EVENT OF BREACH
Data we collect and how we use it
When you request a particular service from us or otherwise interact with the HSH Group, we will ask you to voluntarily provide us with Data that we need. For example, if you would like us to make a reservation at one of our hotels, we will request for Data such as your name, address, telephone number, e-mail address and credit card information for payment purposes (including credit card number, code and expiry date). We will use your e-mail address to send an e-mail confirmation of your booking and a pre-arrival message summarising your confirmation details and preferences. Such pre-arrival message will include other information about the hotel, the area and the weather.
The same types of information would be requested when you complete any purchase of Peninsula gift certificates or merchandise, or make online enquiries.
For hotel reservations, we may also ask for your travel details (including flight number, arrival and departure dates and time, as well as country/point of origin and destination) and room preferences to better prepare ourselves for your arrival and to serve you better before your departure.
For non-hotel related operations provided by HSH Group companies including but not limited to residential and commercial leasing, and operation of airport lounges, clubs and food and beverage outlets, we may ask you for Data such as your name, address, telephone number, e-mail address, identity card or passport details, tenancy particulars, employment particulars, club membership particulars, bank account and credit card information (including credit card number, code and expiry date) for payment purposes. We collect and use such Data to administer our business, and to offer various related products or services that may be of interest to you as a patron, tenant or club member.
When you browse this website, we do not collect Data unless you voluntarily and knowingly provide it to us, for example by accessing our website from a link in an e-mail that we send to you or where you have created a profile under My Peninsula and you log-in to your account.
Data Privacy Team
If after reviewing this privacy statement you have any privacy questions or concerns or would like to request access to, correction or object to the processing of your data for legitimate purposes, please contact our Data Privacy Team.
Data Privacy Team
Tan Thanh Hamlet, Ninh Ich Commune, Ninh Hoa District, Nha Trang City, Khanh Hoa Province, Vietnam.
+84 58 351 6153
+84 58 362 4964